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Sharing Your Expertise & Personality on Social Media
Showcase your expertise and personality.Identify ways you can highlight the unique expertise and personality of your business. One of the benefits of social media is that it enables businesses to communicate in a less formal way than traditional media. Be friendly and approachable.
Guard your clients’ privacy.Be sure to check with your clients before sharing any details about them or their home project. Many of your customers may be private about their lives and not interested in sharing them publicly.
Establish a protocol for responding to negative comments.While social media provides a public forum for customers to air their grievances, it also provides you with an effective vehicle for demonstrating your willingness to listen and solve problems. Respond quickly and non-defensively, encouraging commenters to contact you via phone or email so you can address their concerns.
Promote your social platforms.Invite people to connect with you on social media by promoting your platforms on your website, in your email signatures and in marketing materials.
Consider boosting your content.To expand the reach and impact of your posts, consider paying to sponsor or promote them. For a nominal investment, you can target key audiences based on geographic and demographic criteria.