Product Support

I wanted to make sure that your company knows how much I appreciate the help of your representative. Through her patience and knowledge, she was able to remedy a parts problem that I've had for years. Thanks to her my house full of Andersen windows is better than ever. She is a true asset to your company.

Dane
Winchester, TN

 I had a problem with a very old window from Andersen and John was very professional, personable, knowledgeable, kind, and patient with me and was able to diagnose the situation and find the part I needed. It is wonderful in this day and age of out sourcing or automating customer service that Andersen obviously strives to be world class. I complement your company on recognizing this important area of business focus and I thank you. Its service like this that will encourage me to continue to purchase from Andersen in the future.

Bob
Springfield, PA

 I found Donna at Customer Service exceedingly helpful and thorough-a pleasant change from other companies that I have dealt with. THANK YOU DONNA!

Robert
Middletown, NY

 Thank you to the rep Bryan; he is extraordinary and took time to figure out my problem. He was very helpful and went the extra mile for me.

Merle
Chicago, IL

It is with extreme satisfaction that I write this letter for your Service Representative, Brittney. I called for a replacement lock mechanism for a casement window and a trim piece. Brittney was extremely knowledgeable, courteous and patient going step by step with me to ensure that the right parts were ordered. When the parts arrived, they went together perfectly!

Jerry
Henderson Harbor, NY

Hello! just wanted to say thanks for such great service. I'm not sure of the name of the CSR who assisted me, but she was very efficient and helpful. My part arrived as scheduled, and I was able to install it very easily with the help of the video she provided. Please convey my thanks to her.

Yvette
Uniondale, NY

We have been in contact with your associate Elise over the past couple of days regarding some issues with our early 90's vintage windows. She has exhibited a wonderful attitude toward us, treating us with respect and concern, which is generally not expressed by the staff in most "call centers" we encounter. Her responses have demonstrated a sense of urgency, a professional thoroughness, elevating her to a level of "ambassadorship". Thanks to her and to all of you.

Bill
Portland, OR

I have been contacting Beth regarding a problem with my Eagle Window sensors giving false alarm signals on and off for a year. She has been exceptionally professional in every way in her contacts with me and has gone far beyond most customer service representatives in her attention to my problem.

I would be happy to recommend your windows to anyone, and that is because of Beth and her willingness to assist me with this matter. It is not often that a company has an employee who is so willing to stand behind its products as she has, and the service she has extended to me has been far beyond my expectations.

Shelley
Ocean Ilse Beach, NC