2. Are you licensed and insured?
This is one of the most important questions you can ask. A reputable contractor will have no hesitation providing proof of their licensing and insurance. These credentials are a fundamental sign of professionalism, and they’re designed to protect you, the homeowner.
- Licensing is required in some states and indicates that the contractor has met established requirements for practicing their trade. This often involves passing exams and demonstrating a certain level of knowledge and experience. A license shows that they're a legitimate business that’s accountable for their work. Check your state department of labor or similar agency to see if licensure is required where you live.
- Insurance protects you from liability in case of accidents or damage during the project. General liability insurance covers damage to your property, while workers' compensation insurance covers injuries that might occur on the job site. Without this coverage, you could be held financially responsible for any mishaps.
Asking for this documentation builds trust and helps reduce your risk. Working with a licensed and insured professional like an Andersen Certified Contractor helps make sure you’re protected.
3. How long have you been in business, and do you have references?
Experience matters, especially when it comes to a specialized task like exterior door installation. A contractor with a long history in the business has likely encountered and solved a wide range of installation challenges.
Ask about their experience specifically with projects like yours. Have they worked on homes in your neighborhood or of a similar age and style? This familiarity can be invaluable, as they may already know how to handle the unique quirks of your home's construction.
In addition to asking about their history, request references or look for online reviews. Speaking with past clients can provide honest insight into the contractor's workmanship, communication, and overall professionalism. Check the contractor’s website for a portfolio of past projects, and look for reviews on sites like Google or the Better Business Bureau (BBB). Hearing from other homeowners can give you the confidence you need to move forward.
4. Can you provide a detailed written bid or proposal and discuss warranties?
A handshake and a verbal agreement are not enough for a home improvement project. A professional contractor should provide a detailed written bid or proposal that clearly outlines all aspects of the job. This document helps prevent misunderstandings and makes sure everyone is on the same page.
Your estimate should include:
- A clear scope of work describing the installation process.
- A breakdown of costs for both labor and materials (the door, hardware, etc.).
- An estimated timeline for the project.
It’s also crucial to understand the warranties involved. There are typically two types:
- Product warranty: This comes from the manufacturer and covers the door itself against defects in materials or construction. For example, we offer robust limited warranties that speak to the quality of our products.
- Workmanship/Installation warranty: This is provided by the installer and covers the installation itself. It protects you against issues arising from improper installation. An installation performed by an Andersen Certified Contractor, for instance, is backed by a two-year limited installation warranty.
Be sure to ask your contractor to clarify what each warranty covers and for how long.
