September 13, 2018
Renewal by Andersen, the window-replacement division of Andersen, has been recognized three out of four years for “Outstanding Customer Satisfaction with Windows and Patio Doors”
Renewal by Andersen has been recognized for “Highest in Customer Satisfaction with Window and Patio Door Manufacturer Brands,” according to the J.D. Power 2018 Windows and Patio Doors Satisfaction Study. The company also achieved the highest score in the Operational Performance and Durability study factor. This is the third J.D. Power recognition in the last four years for Renewal by Andersen.
Says Paul Delahunt, President of Renewal by Andersen, “This ranking is an honor for everyone who works at Renewal by Andersen. At every touchpoint, from start to finish, our employees are dedicated to ensuring all of our homeowners have the best home improvement experience they’ve ever had. Being recognized for outstanding customer satisfaction by J.D. Power is a great achievement for the whole team.”
The J.D. Power Windows and Patio Doors Satisfaction Study, now in its 12th year, measures satisfaction among customers based on performance in several factors. The manufacturer brand segment measures satisfaction among customers based on performance in three factors (in alphabetical order): appearance and design features; operational performance and durability; and warranty.
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability.
*Renewal by Andersen received the highest score among manufacturer brands in the J.D. Power 2015 & 2018 U.S. Window and Patio Door Satisfaction Studies and the third highest score in the J.D. Power 2017 U.S. Window and Patio Door Satisfaction Study of customers’ satisfaction with their windows and/or patio doors purchase. Visit jdpower.com