Request Service - Andersen® Online for Builders

Request Service
Follow the steps to submit your product service request.

Please Specify the following:

STEP 1

Select the product type in question.

STEP 2

Indicate the frame color.

STEP 3

Indicate the exposed glass dimension, or "daylight" glass size.
Simply measure the width and height of the exposed glass from the inside, edge to edge.

Width: inches
Height: inches

STEP 4

Provide glass logo information.

Enter ALL words, numbers or symbols and approximate location to logo here:

(Examples: "CIG-3 2-95.6 over logo," "High-Performance Sun II under logo," etc.)

There is no AW logo on the glass:

STEP 5

Select grille type and color.

STEP 6

Indicate the handing of the product.

STEP 7

Describe the issues with the product.

(Ctrl-Click (Windows) or Command-Click (MAC) to select multiple issues.)

COMMENTS: (Please enter your question or describe the issue with this product.)

STEP 8

How many door panels in the unit in question? (only for patio doors)

STEP 9

Enter Customer Information * = Required information

*First Name

*Last Name

*Address1

Address2

*City	*County:	*State	*Zip	Country

*Daytime Phone (xxx-xxx-xxxx)

Evening Phone (xxx-xxx-xxxx)

Date Purchased (mm/dd/yyyy)

STEP 10

Enter Builder Information

*First Name

*Last Name

*Address1

Address2

*City:	*County	*State	*Zip	Country

*Daytime Phone (xxx-xxx-xxxx)

Evening Phone (xxx-xxx-xxxx)

*Email

Review and Submit Request

Add Request for Same Customer

Condensation
---------------------------
On the inside pane- oval in center
On the inside pane- edges or complete pane
On the outside pane
In between the glass panes
---------------------------------
Issues with an accessory
-------------------------
Grilles
Insect Screens
Hardware
Art Glass panels
Storm panels
------------------------------------
Issues with the appearance of
-------------------------
Wood
Vinyl
Glass
---------------------------
Other Problem
-----------------------
Glass cracks or breakage
Air leakage
Water leakage
Unit operation/adjustments
Other Issue