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Help Your Clients
> Client FAQs
Client FAQs
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Here are answers to your clients' FAQ's about Andersen® windows and patio doors.
1. Before the Sale
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Cost and Value
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Energy Efficiency
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Glass Options
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Product Specifics-Casement
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Product Specifics-Gliding Patio
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Product Specifics-Hinged Patio
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Product Specifics-TW DH
2. After Installation
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Broken, Scratched or Dirty Glass
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Condensation
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Door Adjustments
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Frame Cleaning & Finishing
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Hardware Care
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Painting
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Vinyl Damage
Cost and Value
Q.
Do Andersen® windows or patio doors come with everything I need?
Q.
How long do Andersen® windows and patio doors last?
Q.
If I ever sell my home would it be beneficial to mention Andersen® windows and patio doors in the listing?
Q.
What about exterior maintenance?
Q.
Why do Andersen® insect screens seem more expensive than some other brands?
Q.
Why do Andersen® windows and patio doors seem more expensive than some other brands?
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Energy Efficiency
Q.
How energy efficient are Andersen® windows and patio doors?
Q.
What features of Andersen® windows and patio doors contribute to energy efficiency in a cold climate?
Q.
What features of Andersen® windows and patio doors contribute to energy efficiency in a warm climate?
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Glass Options
Q.
What is the difference between High-Performance™ Low-E glass and High-Performance Sun™ Low-E glass?
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Product Specifics-Casement
Q.
How can I be sure the Andersen® casement window will operate smoothly over time?
Q.
How secure is the lock on the Andersen® casement window?
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Product Specifics-Gliding Patio
Q.
How secure is the Andersen gliding patio door?
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Product Specifics-Hinged Patio
Q.
How does the Andersen hinged patio door lock?
Q.
How will the Andersen hinged patio door stand up to severe weather?
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Product Specifics-TW DH
Q.
How does the tilt-wash work on an Andersen® double-hung window?
Q.
What are the differences between the Andersen® 400 Series tilt-wash double-hung window and the Andersen 400 Series Woodwright™ double-hung window?
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Broken, Scratched or Dirty Glass
Q.
Can scratched glass be repaired?
Q.
What are the procedures for replacing broken glass in an Andersen® window or door?
Q.
What are the procedures for replacing the sash or panel in an Andersen® window or door?
Q.
What is the best method for removing residue or other stubborn materials from glass?
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Condensation
Q.
How can I get rid of condensation that forms on glass panes?
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Door Adjustments
Q.
How can I make it easier to engage the lock mechanism on a current vintage gliding patio door?
Q.
How can I make it easier to engage the lock mechanism on an Andersen® Frenchwood® hinged patio door?
Q.
How do I reverse the handing of the lock mechanism on an Andersen® Frenchwood® hinged patio door?
Q.
How do I stop a gliding patio door from bouncing back away from the lock jamb when closing without locking the door?
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Frame Cleaning & Finishing
Q.
What are the recommended procedures for cleaning and finishing Andersen products?
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Hardware Care
Q.
How can I restore the original appearance of Andersen® brass door hardware that has tarnished?
Q.
What are the procedures for replacing damaged or broken hardware on an Andersen® product?
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Painting
Q.
How do I match Andersen's paint formula?
Q.
How do I paint the exteriors of Andersen® products?
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Vinyl Damage
Q.
Is there any repair I can do to the vinyl of a product that has been damaged?
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