Submit a Product Issue

Product ID

If your Andersen product is 2007 or newer please look for the Product Identification Number located on the head or side jamb.

	I do not know the Product ID
This number will help us identify the style of product you have. Sample Product ID label:

Select the primary window or patio door type in question.

Indicate the frame color

Indicate the exposed glass dimension, or "daylight" glass size

Simply measure the width and height of the exposed glass from the inside, edge to edge.

* Provide glass logo information

(Information surrounding Andersen logo in the bottom corner of the glass)

	Enter ALL words, numbers or symbols and approximate location to logo here: (Examples: "CIG-3 2-95.6 over logo," "High-Performance Sun™ II under logo," etc.)
There is no AW logo on the glass.

Indicate grille type and color

Indicate the handing (hinge) of the product

When looking at the window from the outside, the hinges are on the:

Indicate the handing (hinge) of the product

When looking at the window from the outside, the hinges are on the:

How many sash affected?

The sash is comprised of the two panes of glass including the frame that encases them.

How many panels affected?

The panel is comprised of the two panes of glass including the frame that encases them.

Is the panel active, inactive or stationary?

If the affected panel is:

• an active panel (the door panel that must be opened first)
• a passive panel (the panel that can only be opened after the active panel), or
• a stationary panel that cannot be opened at all?

Affected panel side

From the inside of the home, on which side of the affected panel is the handle located? The handle will be on the side opposite the hinges.

The panel is comprised of the two panes of glass including the frame that encases them.

Select a hardware finish

* Select the items that describe the issues with your window or patio door.