For homeowners who aren't skilled do-it-yourselfers, their most important decision may be selecting the right contractor to do the work. Experts at Andersen Windows, Inc. and Renewal by Andersen® window replacement, subsidiaries of Andersen Corporation, offer these basic guidelines to help homeowners in the selection process:
Laying the groundwork
- Begin by asking friends, relatives, neighbors or an area building center for the names of remodeling contractors they'd recommend.
- Begin by asking friends, relatives, neighbors or an area building center for the names of remodeling contractors they'd recommend.
- Contact your local or state consumer protection agency and/or the Better Business Bureau for additional information on these contractors.
- Once you reach the contractors, ask for references. Then, discuss the contractor's work with these former customers, and ask if you can see their finished projects.
The Written Contract
- Work only with written, signed contracts. Both you and your contractor should retain copies.
- Consider hiring a legal professional to review the contract before you sign it.
- Study the financial details carefully. Pay special attention to total price, payment schedule and any penalties that may be levied against you.
- Make sure there is a procedure for handling changes once the project has begun.
- Require that all materials be specified -- brand name, model, color, quantity, size and the like.
- Start dates and completion dates should be noted, and allowances specified for uncontrollable delays.
- Discuss and understand any workmanship warranties the contractor has before accepting a contract.
Codes and Permits
- Make sure the contractor obtains all the necessary permits. This holds the contractor responsible for meeting codes. Note: Separate permits may be required for electrical, heating or plumbing work.
- The contractor usually is responsible for having the work inspected; ensure these inspections are done.
Working with Your Contractor
- Develop a plan with your contractor.
- No work should be done until you have approved the plans.
- Keep track of any changes -- including new costs during construction, and make sure your contract reflects these changes.
- Sign the completion certificate only after all contracted work is properly completed.
Problems?
- If you and your contractor disagree on an issue, first try to resolve it yourselves.
- If you are unable to agree, contact the Better Business Bureau, your local Consumer Affairs Office or your contractor's professional organization.